Shipping policy
Order Processing & Shipping Time
- Orders are processed in 2-5 business days and shipped directly from our supplier’s warehouse.
- Estimated delivery time: 10-20 business days, depending on the supplier’s location.
Tracking Information
- You will receive a tracking number once your order has been shipped.
- Tracking updates may take 3-5 days to appear in the system.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once marked as delivered.
- If your package is lost in transit, please contact us at kbkrumbs@gmail.com, and we will assist in filing a claim with the carrier.
Multiple Shipments
- If you order multiple items, they may arrive in separate packages due to different supplier warehouses.
Return & Refund Policy Summary
- 30-Day Return Policy: You have 30 days from receiving your item to request a return. Items must be unused, in original packaging, with tags, and proof of purchase.
- How to Return: Contact kbkrumbs@gmail.com to start a return. Approved returns receive a shipping label and instructions. Returns sent without approval won’t be accepted.
- Damaged/Incorrect Items: Inspect your order upon arrival and contact us immediately if it is defective, damaged, or incorrect.
- Non-Returnable Items: Perishable goods, custom or personalized items, beauty products, hazardous materials, flammable liquids, sale items, and gift cards.
- Exchanges: Return the item first; once accepted, place a new order.
- EU 14-Day Cooling-Off Period: EU customers can return items within 14 days for any reason, following the same condition requirements.
- Refunds: Approved refunds are processed within 10 business days to the original payment method. Contact us if it is not received within 15 business days after approval.
For any return-related inquiries, reach out to kbkrumbs@gmail.com.